How will I use my digital membership card?

Your digital membership card is unique to your membership and holds a wealth of information to make your visits easy and enjoyable. For example, you can look up operating hours or receive reminders on how to make the most of your benefits and discounts.

How do I receive my digital membership card?

Digital membership cards will be sent to the primary email address of every active member. You will need to open this email on your mobile device and follow the instructions to download the card. The card will automatically be stored in your phone’s wallet app.

What if I don’t have a wallet app installed on my phone?

The email you receive will provide step-by-step instructions and a link to download the recommended wallet application to store your digital membership card and similar types of digital cards and passes. 

Will my digital card update when I renew my membership?

Yes! The digital card will automatically update when your membership information changes. For example, your expiration date and membership level will automatically update the next time you renew or upgrade your membership. This means that you only have to download the card once. 

How will my reciprocal benefits work when visiting other museums?

Digital membership cards for members who are Patron level and above display NARM and ROAM banners. Simply show your digital membership card at participating museums to receive free or reduced admission. Your digital card includes a link to help you discover these reciprocal programs. 

I have a Dual/Family membership; will we receive two digital cards?

Yes, for Dual/Family level and above, each member will receive a unique digital membership card via email. If a membership with two members has only one email address on record, both digital membership cards will be sent to this email address. Members can then forward the email or use the share feature in the wallet app.
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